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Zee11 AML & Fraud Policy | Anti-Money Laundering and Fraud Prevention
Zee11, operated by ZENN10 LTD and powered by Exenni Solutions (PVT) LTD, is committed to maintaining a safe and secure marketplace for buyers and sellers. This Anti-Money Laundering (AML) & Fraud Policy outlines how Zee11 detects, prevents, and responds to fraudulent or suspicious activity.
1. Purpose
The purpose of this policy is to:
Protect buyers and sellers from fraudulent activity
Comply with UK financial regulations and AML laws
Maintain the integrity and trust of the Zee11 marketplace
Establish procedures for detecting, reporting, and preventing money laundering or suspicious transactions
2. Seller Verification
All sellers must undergo:
Identity verification: Government-issued ID checks
Business verification: Proof of registration and bank account verification
In-person verification: Ensures authenticity and prevents fraudulent accounts
Zee11 reserves the right to suspend or terminate accounts that fail verification or display suspicious activity.
3. Transaction Monitoring
Zee11 monitors transactions for unusual patterns, including:
Large or frequent payments inconsistent with normal account activity
Multiple accounts using the same payment methods or addresses
Irregular fund movements in escrow or instant payout systems
Suspicious transactions may be temporarily held, investigated, or escalated to authorities if required.
4. Fraud Detection & Prevention
Zee11 employs the following measures to prevent fraud:
Automated fraud detection systems to flag unusual transactions
Payment verification via Stripe, PayPal, and other secure gateways
Escrow accounts for new sellers to minimize risk of lost funds
Manual reviews for high-risk transactions or dispute cases
Immediate account suspension for confirmed fraudulent behavior
5. Buyer Protection
Zee11 ensures buyers are protected by:
Shared refund authority between Zee11 and sellers
Escrow → instant payout model to prevent premature fund release
Dispute resolution and mediation in cases of suspected fraud
6. Reporting Obligations
Zee11 will report suspicious activity to relevant UK authorities in accordance with anti-money laundering regulations.
Users must cooperate with investigations by providing requested documentation.
Failure to comply may result in account suspension, termination, or legal action.
7. Prohibited Activities
Users must not:
Engage in money laundering or fund laundering activities
Use stolen or fraudulent payment methods
Attempt to manipulate marketplace systems or listings
Operate multiple accounts to circumvent platform rules
Violation may result in immediate account suspension or termination and referral to law enforcement.
8. Updates to Policy
Zee11 reserves the right to update this AML & Fraud Policy at any time. Updates are effective immediately upon posting. Users are encouraged to review this policy periodically.
9. Contact for AML & Fraud Concerns
For inquiries or to report suspicious activity:
Email: support@zee11.com
Help Center: Accessible via your account dashboard
Zee11 is committed to a secure, trusted, and UK-compliant marketplace for all buyers and sellers.
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