English
Zee11 Payment Policy | Secure Transactions & Escrow Guidelines
Zee11, operated by ZENN10 LTD and powered by Exenni Solutions (PVT) LTD, ensures secure and reliable payment processing for buyers and sellers on its UK marketplace. This Payment Policy governs transaction processing, escrow handling, payouts, fees, and buyer/seller protections.
By using Zee11 for transactions, users agree to this policy and all related policies, including Terms & Conditions, Seller Policy, Returns & Refunds Policy, and AML & Fraud Policy.
1. Accepted Payment Methods
Zee11 accepts payments via:
Stripe
PayPal
Payoneer
Other approved gateways as displayed during checkout
All payments are processed securely and comply with UK financial regulations and PCI DSS standards.
2. Escrow & Payouts
New sellers’ funds are held in escrow until the transaction is verified and buyer satisfaction is confirmed.
Verified sellers may receive instant payouts after meeting Zee11 platform criteria.
Escrow ensures:
Buyer protection for product delivery and quality
Fraud prevention for new or high-risk sellers
3. Commission & Fees
Zee11 charges a commission per sale.
There are no listing fees or seller subscription charges.
Fees are deducted automatically before payouts to sellers.
4. Payment Security
Sensitive financial information, including credit/debit card data, is not stored on Zee11 servers.
Transactions are encrypted and processed through secure third-party gateways.
Sellers must ensure their own payment account details are accurate and up-to-date.
5. Buyer Protection
Buyers are protected through:
Escrow for new seller transactions
Refunds or replacements for non-delivered or misrepresented products
Dispute resolution handled jointly by Zee11 and sellers
6. Transaction Disputes
Buyers or sellers must report transaction disputes via the Zee11 Help Center.
Zee11 may investigate and mediate disputes to ensure fair outcomes.
Fraudulent activity may result in account suspension, fund withholding, or reporting to authorities.
7. Refunds & Chargebacks
Refunds are processed according to the Returns & Refunds Policy.
Chargebacks initiated through payment gateways will be handled in accordance with Zee11 guidelines and UK financial regulations.
8. Updates to Payment Policy
Zee11 may update this Payment Policy at any time.
Continued use of the platform for transactions constitutes acceptance of updated terms.
9. Contact
For payment inquiries, disputes, or concerns:
Email: support@zee11.com
Help Center: Accessible via your Zee11 account dashboard
United States
