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Zee11 Marketplace Policy | Rules & Guidelines for Sellers and Buyers
Zee11, operated by ZENN10 LTD and powered by Exenni Solutions (PVT) LTD, provides a trusted online marketplace connecting verified sellers and buyers in the UK. This Marketplace Policy outlines the rules, responsibilities, and operational guidelines for all users.
By using Zee11, buyers and sellers agree to comply with this policy in addition to all other applicable policies (Terms & Conditions, Seller Policy, Privacy Policy, etc.).
1. Seller Eligibility and Verification
Sellers must undergo:
Identity verification (government-issued ID)
Business registration verification (if applicable)
Bank account verification for payouts
In-person verification to ensure legitimacy
Zee11 reserves the right to approve, suspend, or terminate seller accounts for non-compliance or suspicious activity.
2. Listing Rules
Sellers must provide accurate product descriptions, images, pricing, and inventory availability.
Prohibited items include:
Adult products
High-risk or illegal goods
Counterfeit, pirated, or unauthorized items
Dropshipping is not allowed; sellers must hold inventory or comply with Zee11-approved fulfillment processes.
Digital products are allowed if they comply with UK law.
3. Transaction Guidelines
Buyers and sellers conduct transactions via the Zee11 platform using secure payment gateways (Stripe, PayPal, others).
New sellers’ funds are held in escrow; verified sellers may receive instant payouts after meeting performance criteria.
Commission per sale is charged, but there are no listing fees or seller subscriptions.
4. Fulfillment & Shipping
Sellers are responsible for accurate order fulfillment, timely shipping, and tracking updates.
Zee11 and verified logistics partners, including SKYLINK Distributors LTD, may assist with shipping.
Buyer protection applies in case of lost, damaged, or incorrect items.
5. Returns & Refunds
Returns and refunds are managed jointly by Zee11 and sellers according to the Returns & Refunds Policy.
Buyers may initiate disputes if orders are not delivered or items are misrepresented.
Zee11 ensures fair resolution while maintaining seller accountability.
6. Buyer & Seller Conduct
Users must not:
Engage in fraudulent or illegal activity
Attempt to manipulate listings, reviews, or marketplace metrics
Use multiple accounts to bypass rules
Violate intellectual property rights or other users’ rights
Violations may result in account suspension or termination.
7. Platform Liability
Zee11 facilitates transactions but is not directly responsible for product quality or seller performance.
Liability is limited to the maximum extent allowed by UK law, with buyer protection measures in place for covered scenarios.
8. Compliance & Reporting
Zee11 complies with UK laws, GDPR, AML regulations, and payment processing requirements.
Suspicious activity or potential money laundering is monitored, investigated, and reported as required.
Users are required to cooperate with investigations.
9. Updates to Marketplace Policy
Zee11 may update this Marketplace Policy at any time.
Users are encouraged to review updates regularly; continued use constitutes acceptance.
10. Contact
Email: support@zee11.com
Help Center: Accessible via your account dashboard
Zee11’s Marketplace Policy ensures a safe, fair, and compliant platform for all buyers and sellers in the UK.
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